Thursday, January 19, 2012
Collections Update
Back on Track!
Finally back on track! And it feels so good! If by any chance I missed your email or convo, please send another one. I have been receiving so many of them sending your thoughts and prayers (thank you so much!) and checking on your order status that I feel like sometimes I may be missing one. So please, if I did, try again. Like I always say, customer service is my number one priority. If you are unhappy at any point, please feel free to contact me, I will help you in any way I can to make you happy.
As of today, turn around time is back to 1-3 business days. This is wonderful news! I'm still transitioning over everything to the new site as well. You can still place orders on the old site, but that will only be for another week. After that orders will only be placed through the new site and of course the etsy shop.
Thank you again for your patience. And for all your patience I have a special little surprise planned for everyone. Stay tuned.....
As of today, turn around time is back to 1-3 business days. This is wonderful news! I'm still transitioning over everything to the new site as well. You can still place orders on the old site, but that will only be for another week. After that orders will only be placed through the new site and of course the etsy shop.
Thank you again for your patience. And for all your patience I have a special little surprise planned for everyone. Stay tuned.....
Tuesday, January 17, 2012
Order Updates
Just another update. All orders are finally out. I'm updating all tracking tonight. My girlfriend surprised me today by coming over and helping me out. I cannot thank her enough. There is nothing like having a good friend in a time of need.
She brought over some wonderful tea from Teavana. Have you ever had any tea from there? Quite expensive, but absolutely delicious. I love their Monkey Picked Oolong Tea. And we shared some of my homemade, sugar free, gluten free, protein rich delicious cookies as we packed orders! I will have to share them with you some time, they are really delicious.
I have to say, I am feeling quite better. I feel energized, ready to get back to work and get these new collections out there for everyone. Ready to get back on track once again.
I want to thank everyone for all your patience, from the bottom of my heart. It means the world to me. From the busy hectic time during Christmas (from Thanksgiving until after New Years actually) and with my most recent situation.
I am looking forward to another wonderful year.
She brought over some wonderful tea from Teavana. Have you ever had any tea from there? Quite expensive, but absolutely delicious. I love their Monkey Picked Oolong Tea. And we shared some of my homemade, sugar free, gluten free, protein rich delicious cookies as we packed orders! I will have to share them with you some time, they are really delicious.
I have to say, I am feeling quite better. I feel energized, ready to get back to work and get these new collections out there for everyone. Ready to get back on track once again.
I want to thank everyone for all your patience, from the bottom of my heart. It means the world to me. From the busy hectic time during Christmas (from Thanksgiving until after New Years actually) and with my most recent situation.
I am looking forward to another wonderful year.
Shipping, New Collections Update
About 90% of orders are up to date and the rest are being shipped today since the post office was closed yesterday in observance of Martin Luther King, Jr's birthday.
Thank you for all your kind words during this difficult time for my family. We appreciate it.
Later today I will be posting my closure dates for the year (vacation, holiday schedules, etc).
I am back to work for today and then off for a nice hot bath and long nap. I haven't slept much the last few days and it is beginning to catch up with me. I will be taking the next couple days off to rest and then back to work by Thursday. I will be restocking, taking down the Christmas line and adding new items from my new collections.
I hope everyone has a fabulous week.
Thank you for all your kind words during this difficult time for my family. We appreciate it.
Later today I will be posting my closure dates for the year (vacation, holiday schedules, etc).
I am back to work for today and then off for a nice hot bath and long nap. I haven't slept much the last few days and it is beginning to catch up with me. I will be taking the next couple days off to rest and then back to work by Thursday. I will be restocking, taking down the Christmas line and adding new items from my new collections.
I hope everyone has a fabulous week.
Friday, January 13, 2012
Important Notice
I usually do not bring my personal life into my business side, but...
I recently found out someone close to the family has passed away. I am going to finish the outstanding orders I have this weekend and then take a few days off next week. The etsy shop will remain open but I will not be available for convo.
This means there will be a delay for my collections debuting. I apologize for this, but I need a few days to recover.
I recently found out someone close to the family has passed away. I am going to finish the outstanding orders I have this weekend and then take a few days off next week. The etsy shop will remain open but I will not be available for convo.
This means there will be a delay for my collections debuting. I apologize for this, but I need a few days to recover.
The collections will be debuting later next week instead of Monday. I will resume to processing orders and answering convos by Wednesday or Thursday.
I appreciate your understanding during this difficult time.
Wednesday, January 11, 2012
USPS Announces New Shipping Rates for 2012
Technically they announced this last year, but the rates are going up in just 11 days.
USPS is increasing their rates yet again beginning January 22nd.
More info can be found here:
USPS 2012 Rate Increase
What does this mean for Debaucherous Bath?
Shipping rates will be increased in our etsy shop to reflect these changes. As always, I charge EXACT shipping. Anything over $1 is ALWAYS refunded. I will continue to choose the cheapest method for you. As usual, lighter orders such as lip balms and sample orders such as the perfume petites will ship as First Class. If your order is large enough, I can ship in a flat rate box. If you do not mind slower mail, I can ship via Parcel Post as well if it's cheap enough. It just depends really.
As always, I will continue to provide you with the best customer service I can possibly provide.
Now if only USPS can provide GUARANTEED on time delivery....
USPS is increasing their rates yet again beginning January 22nd.
USPS 2012 Rate Increase
What does this mean for Debaucherous Bath?
Shipping rates will be increased in our etsy shop to reflect these changes. As always, I charge EXACT shipping. Anything over $1 is ALWAYS refunded. I will continue to choose the cheapest method for you. As usual, lighter orders such as lip balms and sample orders such as the perfume petites will ship as First Class. If your order is large enough, I can ship in a flat rate box. If you do not mind slower mail, I can ship via Parcel Post as well if it's cheap enough. It just depends really.
Now if only USPS can provide GUARANTEED on time delivery....
Tuesday, January 10, 2012
New Updates, Christmas Line, Overstock
As of today all orders are processed and on their way out the door. Yay! Today I am updating tracking for everyone and finally feedback as well. It feels so good to get all this caught up. Kind of like cleaning house after Christmas. Even though you love it all, it's nice to get it out, lol.
And finally, today I will be adding Dark Woods. I really hate to add anything new when I'm still trying to get caught up on orders. But now that we are finally there, I can feel relieved to do so.
The Traditional Christmas and German Christmas might be coming down a bit sooner. I'm running low on a few items. I have a list of what I'm running low on:
Lebkuchen in all products
Sankt Nikolaus Lotion
Stollen Lotion
Grandma Lees Eggnog everything
Aunt Hattie Mae's Sweet Potato Pie, everything
Also, during the holiday, a total of 7 packages were lost. While I do my best to update all tracking and follow up on those packages from my account, there may be times where I am not aware that a package has gone astray. Please, at any time, if your package is not showing any status updates, please contact me asap or even USPS. I will do my best to contact USPS and see what is going on. If all else fails, I will replace the package. But as a lesson learned, any orders over $50.00 will now require the purchase of insurance. I feel this is best for both the customer and myself to insure that your orders arrives safely and to its destination.
I am available M-F, usually 9am to 5pm. There may be times when I can sneak onto the computer when the family is asleep, lol. Weekends I am usually away with my family. But feel free to convo me anytime. I answer all convos as quickly as I can.
Now, back to work! Have a fabulous day!
And finally, today I will be adding Dark Woods. I really hate to add anything new when I'm still trying to get caught up on orders. But now that we are finally there, I can feel relieved to do so.
The Traditional Christmas and German Christmas might be coming down a bit sooner. I'm running low on a few items. I have a list of what I'm running low on:
Lebkuchen in all products
Sankt Nikolaus Lotion
Stollen Lotion
Grandma Lees Eggnog everything
Aunt Hattie Mae's Sweet Potato Pie, everything
Also, during the holiday, a total of 7 packages were lost. While I do my best to update all tracking and follow up on those packages from my account, there may be times where I am not aware that a package has gone astray. Please, at any time, if your package is not showing any status updates, please contact me asap or even USPS. I will do my best to contact USPS and see what is going on. If all else fails, I will replace the package. But as a lesson learned, any orders over $50.00 will now require the purchase of insurance. I feel this is best for both the customer and myself to insure that your orders arrives safely and to its destination.
I am available M-F, usually 9am to 5pm. There may be times when I can sneak onto the computer when the family is asleep, lol. Weekends I am usually away with my family. But feel free to convo me anytime. I answer all convos as quickly as I can.
Now, back to work! Have a fabulous day!
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