Saturday, April 18, 2015

USPS Flat Rate Envelopes-UPDATED

We feel like screaming at the top of our lungs. We came back from a run to our local post office this morning only to find out, that all packages that are in the flat rate envelopes have been rejected and are no longer being accepted as of 4 weeks ago and are either to be rejected or returned to the sender unless they are completely flat.

We checked our po box to see if any came back and sure enough, there were quite a few. All packages that went out last week are going to be reshipped in the correct boxes and everyone will be receiving new tracking numbers as e receive them back. We apologize for the HUGE inconvenience this has caused everyone and ask that you please be patient while we do this. 

This should not take us too long to repackage the orders, but may take a few days for your packages to be returned to us if it hasn't already. We will also be sending out a mass email informing everyone of this.

We cannot tell you how many times we have received items like this and have shipped without issue, as far as we knew it was not a problem. We were never told we couldn't after all this time we have been shipping in this manner.

We feel this may be the reason we have had such a huge problem with USPS and the delay on shipping that reflects on us as a business.

This also means we can no longer ship for a flat rate up to 6 jars to our international customers.


Note: Flat Rate prices are available when material is sent in a USPS-produced Flat Rate Envelope or Box. When sealing a Flat Rate Box or Flat Rate Envelope, the container flaps must be able to close within the normal folds. Tape may be applied to the flaps and seams to reinforce the container; provided the design of the container is not enlarged by opening the sides and the container is not reconstructed in any way.  

Other than this bit of information, we could not find anything else in regards to exact thickness of the flat rate envelopes in the domestic mail manual regarding flat rate eligibility. There is clearly no rule with regards to thickness. If anyone has any other information, please feel free to email us. Rest assured, we will continue to look into this. We have been finding conflicting information all over the internet about some post offices not accepting while others do. We will also be putting in a call to USPS on Monday as again, as far as we know there are no restrictions on this type of shipping.

And if it is deemed that these packages are acceptable, we will be opening a consumer affairs case against the postmaster.

Anyhow, because of this, we acted quickly and are currently in the process of switching our website over to another hosting company that offers real time shipping quotes.

Our designer has told us to expect to go live with this new "look" and shipping feature by May 8th. 

In the meantime, as always, we always refund shipping overages. Also, international customers, we will invoice you for correct shipping charges BEFORE your order ships.

Feel free to email us first before placing an order for shipping quotes.

Thank you for your patience and understanding during this frustrating time.

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